RETURNS

 

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

We accept returns for store credit within 5 calendar days from the date you receive your order.

We accept returns for store credit for non-final sale items up to 20 calendar days from the date you place your order.

 

Items marked with Final Sale cannot be returned or exchanged. 

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a store credit or exchange if the items have any signs of wear, alteration, misuse or damage or tags being taken off.

 

Accessories such as Jewelry, sunglasses, hats and... are final sale .

 

Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 

 

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.

- How should I send my return back?

Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.

Please note that shipping and handling charges are not refundable. Return shipping costs are not reimbursed by Violet Boutique.

SEND RETURNS TO:

Violet Boutique 

241 Forest Avenue, Laguna Beach 92651 California

RETURN PACKAGING

You may return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s). 

REFUNDS & PROCESSING TIME

Your return will be processed within two business days from the date we receive the item(s). 

If you choose not to have your order re-delivered, we will email your store credit to your email address.

ORDER STATUS

- What is the status of my order?

You can review the status of your order by tracking it through the tracking number provided to you.

- How do I change or cancel my order?

If you need to make any changes to your order, please call us at (949) 715 3030 immediately after making your purchase. We are open everyday from 10:30 AM- 6:00 pm PT. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

How do I know if my order was placed?

Once you have completed your order, a confirmation email will be sent to the email address.

QUESTIONS/CONCERNS/VIRTUAL HUGS/COOKIES?

 If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our store immediately at violetinlaguna@gmail.com or call us (949)-715-3030 between the hours of 11:00-6:00.

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Violet Boutique 

Laguna Beach - California

@byViolet Boutique 2017

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